RETURN POLICY

NOW ACCEPTING RETURNS

Qualifying items may be returned for FULL REFUND within 30 days of when your order has shipped. We do not provide pre-paid return labels at this time which means shipping costs is the buyer's responsibility.

QUALIFYING ITEMS unwashed ● unworn ● unaltered ● free of pet hair, make up stains + tanning solutions ● free of perfume, body odor and cigarette odor ● Free of rips, stains or holes ● within 30 day time period

FINAL SALE ITEMS

styles marked final sale ● bodysuits ● bralettes + adhesive petals ● jewelry

Items returned that do not qualify will be sent an invoice to pay for return shipping and will be donated within 15 days if we do not hear back.

HOW TO MAKE A RETURN

1. Email Louellasthreads@gmail.com

Let us know your return is on the way! Please provide the respective order number and name placed and we will be sure to stay on the look out.

2. Ship at your cost

How to ship with a carrier of your choice:

Ship with your desired method (we recommend USPS) as long as you obtain tracking information for the return. Mail to:

ATTN: RETURNS

Louella's Threads

6002 Andrew John Dr

New Albany, OH 43054

*We are unable to provide pre-paid return labels for all orders at this time*

4. Enjoy a full refund!

Once mailed back to us, make sure you keep tracking information to ensure it arrives to our facility. Once it does, please allow 3-5 business days to process your return.

For additional assistance, email louellasthreads@gmail.com